509-834-7810 les@lesflue.com

LTF Solutions

Business Solutions Evangilist LesFluePhoto

Promote customer service, communication, and use of technology to get your customers fired up

Customer service is a passion around here.

There’s no denying the fact that customer service is important to the success of small business and non-profit. The quality of that service will either enhance or degrade loyalty to you and what you offer. Today, customers have more alternatives than ever. When you are responsive and interactive you can gain a clear competitive advantage and achieve greater customer satisfaction. That’s why it’s so important to understand how new technologies can help you anticipate customer needs, tailor business processes to best serve customers, and ultimately improve the efficiency of your business – the latter of which can keep costs down.

Think of your customer as a Seeker

New or old, your customer comes to you seeking a product or service that meets their need.  Your goal, in terms of these seekers, is to guide them so that your solution meets their needs. There’s no better way to do that than to listen to them, be responsive to them and to communicate with them, while offering quality products and services. As new technologies have come to market to make it easier for businesses to provide customer service, the number of channels through which you interact with customers are increasing, along with complexity of those interactions.

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ~ Mahatma Gandhi

Solutions to Connect with Customers

School Safety Technology

Effective use of School Safety Technology, Social Media, and Operations Plans


Use social media and technology to improve customer service, unify communications, engage, and educate customers.


Engage your customers

Engage your customers using effective Website Design.

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Web Strategy

Build relationships with customers, manage talented personnel and projects, and dream up big project ideas. Envision the architecture of websites, and convert business goals into actionable technology plans.


Project Support

Manage project and implementation tasks; establish priorities; to meet and exceed delivery schedules and customer requirements.
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Manage Expectations

Develop and deliver program and projects that match up with customers needs and fit the desired software and technology solution capabilities.