Technology Coaching to elevate customer service and communication to fire up your business

Customer service is a passion around here.

There’s no denying the fact that customer service is important to the success of small business and non-profit. The quality of that service will either enhance or degrade loyalty to you and what you offer. Today, customers have more alternatives than ever. When you are responsive and interactive you can gain a clear competitive advantage and achieve greater customer satisfaction. That’s why it’s so important to understand how new technologies can help you anticipate customer needs, tailor business processes to best serve customers, and ultimately improve the efficiency of your business – the latter of which can keep costs down.

Think of your customer as a Seeker

New or old, your customer comes to you seeking a product or service that meets their need.  Your goal, in terms of these seekers, is to guide them so that your solution meets their needs. There’s no better way to do that than to listen to them, be responsive to them and to communicate with them, while offering quality products and services. As new technologies have come to market to make it easier for businesses to provide customer service, the number of channels through which you interact with customers are increasing, along with complexity of those interactions.

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ~ Mahatma Gandhi

Light the Fire – Tap Into the Power and Leverage the Opportunity 

Promoting your business to customers, prospects, and potential employees online may seem like just another task on your long list of to-dos. Today, creating and maintaining a strong social media presence for your business is a must. After all, the more you publicize your brand, the more likely customers are to engage with your business and develop an affinity for your brand.
In today's business environment, you can't have effective marketing without leveraging the web. The Web provides easy tools for you to maintain a conversation with your customers, gain immediate feedback, have an environment to easily test different approaches and strategies, and many more.
With the rise in school threats, Technology can be a force multiplier in School Safety. We offer Technical assistance in Assessing your current school safety technology assets, evaluating their effectiveness, considering options for improving and/or replacing.
Technology Assessments, reviewing and providing understanding of the effective use of Technology, Social Media, and integrating technology into your Operations Plans.
Working with you and your customer to assess their needs, and blend those needs into a unified Vision and Technical Requirements Statement that clearly define the customers’ expectations, project support from the beginning to a successful completion.
Don’t limit your web presence to on-line web pages that just market services, or create social media interactions. Let us work with you and your team to develop solutions that leverage the power of the internet for you to provide Fired Up Service within your own organization; turn your team into a dynamic force for success!